Fram Town Driving Tests – How to make a complaint

We require you to inform us if we obtain points incorrectly. We’ll pay attention to your problem and also treat it seriously as well as in self-confidence.

Our dedication
We’re devoted to supplying a premium quality solution to everybody.

We intend to:

placed points right for you when it’s feasible as well as suitable
pick up from where we failed
see to it that we do not make the same error once more
How you can make a grievance
The means you make your issue relies on just what you wish to whine around.

We intend to reply to all grievances within our solution degree arrangement.

You should utilise the appropriate call information to obtain your grievance handled as rapidly as feasible:

There’s a various procedure to appeal an owning examination.

concept or owning examinations
owning or motorbike trainer solutions
lorry examinations, driver licensing or enforcement activity
Whining regarding your idea or holding survey
To grumble regarding your concept or useful owning review, call us by e-mail, phone or article. You’ll obtain a reply within ten functioning days.

You have to inform us:

the kind of examination you took
the day, time as well as the location you chose your examination
what your grievance is
just what you wish to take place
You have to consist of 2 of the complying with three items of details:

your owning permit number
your concept examination pass certification number
your dry run reserving referral
Concept examination issues
DVSA
PO Box 1286
Warrington
WA1 9GN

Calling our President to make a complaint.

If you’re still dissatisfied with our feedback, you could call the DVLA complaints number to raise your concern and get advice on what actions you can take next. You’ll obtain a reply from them within ten working days.

You could take points additionally if you’re not delighted with their reaction.

Phone.
0300 123 9000.

The ICA will certainly intend to examine your situation within three months. They’ll inform you if they anticipate it to take longer.

PHSO Millbank Tower.
Millbank.
London.
SW1P 4QP.
Email: phso.enquiries@ombudsman.org.uk.
Internet site: www.ombudsman.org.uk.
Telephone: 0345 015 4033.

ADI queries. Monday to Friday, 8 am to 6 pm. Utilize the ADI fast lane code when you have called the number.
If you’re not pleased with our action.
Call our Head of Corporate Workplace if you’re not delighted with our action. You’ll obtain a reply from them within ten functioning days.

Monday to Friday, 8 am to 4 pm.
If you’re not satisfied with our action.
Call our Head of Corporate Workplace if you’re not pleased with our reaction. You’ll obtain a reply from them within ten functioning days.

ADI number or owning permit number.
Day of birth.
Postal code.
Accepted owning teacher (ADI) group.
Authorized owning trainer (ADI) group.
ADI Enrollment.
DVSA.
The Axis Structure.
112 Upper Parliament Road.
Nottingham.
NG1 6LP.

Prejudice or discrimination.
Unreasonable therapy.
Bad or deceptive guidance.
Failing to offer info.
Errors.
Unreasonable hold-ups.
Unacceptable team behaviour.
The ICA cannot consider grievances regarding:.

DVSA President’s Workplace.
President’s Workplace.
DVSA.
The Axis Structure.
112 Upper Parliament Road.
Nottingham.
NG1 6LP.

The ICA could check out issues regarding:.

Email
customercare@pearson.com

DVSA national helpline.
Email.
csccomplaints@dvsa.gov.uk.

Email.
customerservices@dvsa.gov.uk.

Wellness Solution Ombudsman.
Legislative and also Health And Wellness Solution Ombudsman.
Lastly, if you’re not pleased as well as you have had your problem checked out by the ICA, you could ask your MP to refer your grievance to the Legislative as well as Wellness Solution Ombudsman.

There is a various procedure to appeal an MOT examination outcome.

Taking points better.
If you’re not delighted with the action from our President you could ask us to pass your grievance to the Independent Complaints Assessor (ICA).

Whining regarding a lorry examination, driver licensing or enforcement activity.
Complain to the regional personnel or call our nationwide helpline. They will undoubtedly send your remarks to the neighbourhood supervisor.

Calling our President.
If you’re still miserable with our feedback call our President. You’ll obtain a reply from them within ten functioning days.

Email.
adireg@dvsa.gov.uk.

DVSA Head of Corporate Workplace.
Head of Corporate Workplace.
DVSA.
The Axis Structure.
112 Upper Parliament Road.
Nottingham.
NG1 6LP.

When the ICA has finished their evaluation they’ll call you with their searchings for as well as any suggestions they think about suitable to both you as well as us. This finishes their participation with your situation.

Email.
corporatereputation@dvsa.gov.uk.

Email.
corporatereputation@dvsa.gov.uk.

The ICA is:.

Whining concerning owning or bike teacher solutions.
If you’re an owning or bike teacher call us by e-mail, phone or message. You’ll obtain a reply within ten functioning days.

Email.
corporatereputation@dvsa.gov.uk.

Email.
ceo.correspondence@dvsa.gov.uk.

Phone
0300 200 1122.

Independent of Division of Transportation and also DVSA.
Not a civil slave.
The ICA checks out whether we have:.

Email.
ceo.correspondence@dvsa.gov.uk.

DVSA President’s Workplace.
President’s Workplace.
DVSA.
The Axis Structure.
112 Upper Parliament Road.
Nottingham.
NG1 6LP.

The ICA will certainly see all the letters as well as e-mails in between us. We intend to send this to them within 15 functioning days of you asking us to pass your grievance to them. The ICA will certainly make a decision just how ideal to manage your situation and also will certainly after that call you.

Calling our President.
If you’re still dissatisfied with our feedback call our President. You’ll obtain a reply from them within ten functioning days.

DVSA Client Problems Co-ordinator.
Client Grievances Co-ordinator.
DVSA.
Berkeley Residence.
Croydon Road.
Bristol.
BS5 0DA.

DVSA Corporate Workplace.
DVSA Corporate Workplace.
Second Flooring.
Berkeley Residence.
Croydon Road.
Bristol.
BS5 0DA.

You could take points better if you’re not pleased with their reaction.

Monday to Friday, 8 am to 4 pm.
Dry run grievances.
DVSA.
PO Box 280.
Newcastle-Upon-Tyne.
NE99 1FP.

Managed your grievance suitably.
Provided you with a practical choice.
It does not cost you anything to have your grievance examined by the ICA.

If you’re not satisfied with our reaction.
Call our consumer issues co-ordinator if you’re not pleased with our reaction. You’ll obtain a reply from them within ten functioning days.

You could take points better if you’re not satisfied with their action.

Federal government, department or firm plan.
Issues where just a court, tribunal or various another body could make a decision the result.
Lawful procedures that have currently begun and also will undoubtedly choose the result.
A recurring examination or query.
Employees as well as corrective choices or activities.
The ICA additionally cannot check out any issue that:.

Phone.
0300 200 1122.

DVSA Head of Corporate Workplace.
Head of Corporate Workplace.
DVSA.
The Axis Structure.
112 Upper Parliament Road.
Nottingham.
NG1 6LP.

Email.
corporatereputation@dvsa.gov.uk.

You have to include your:.

ADI customer support.
0300 200 1122.